Customer Service, Please!

I was returning from Bangkok, Thailand and had a fairly long wait in the airport prior to boarding the plane.  The Suvarnabhumi Airport is like a city within a city.  There are what seem like miles and miles of shops.  Some carry souvenirs of Thailand and Southeast Asia.  Others are high end designer stores that offer very expensive merchandise like Coach, Versace, Gucci, and Juicy Couture.  There are also several restaurants and food courts to explore while waiting.  So, I spent quite a while wandering in and out of the various shops once I had checked in and passed through security.

With about 45 minutes until boarding time, I decided to make my way to my gate and relax.  There was an additional security checkpoint prior to arriving at the boarding gate.  When I got to my gate and started to find a seat I realized I was missing some pictures I had purchased during my trip.  They were rolled up in a brown paper tube, about 30 inches long.  I had my backpack, camera and purse, but no tube of pictures.  I went to the gate agent and told him what I was missing and asked if I could go back up to security to see if I'd left them there.  "Of course, and we will watch your carry-on while you look."  Wow, I thought!  That's nice and proceeded to return to security.  They had nothing and even helped me look.  They allowed me to exit the security area and go back to see if the tube had been left in the restroom or at a store.  After spending about 15 minutes looking I gave up, figuring someone else must have needed them more than I did.  The good news was that I hadn't spent a great deal of money on the prints.  So, I returned to the boarding area. The airline personnel said the'd go look and see if they could find the tube.  They, too, came back empty handed.  I thanked them profusely and told them how much I appreciated their efforts.

Just as we were boarding the plane and I was about to go down the jet-way, one of the gate agents came running up and called down to me.  In her hand was the tube with my prints.  I never had a chance to find out where she found them, but I did thank her profusely as she dropped them down to me from the floor above.  I was so impressed that I emailed the airline as soon as I returned home and thanked them for their outstanding customer service.  I have never had such a wonderful experience as I did with EVA Airlines on this trip.